Frequently asked questions

General 

Q1. What is Paramdeep?

Paramdeep is a small, family-run online business dedicated to offering affordable, practical, and problem-solving products to customers across India. Our collection includes home décor, indoor lighting, garden lighting, and decorative lighting products.
Q2. Where can I shop for Paramdeep products?

You can explore our collections and place your order online through our official website: https://paramdeep.com.
Q3. Do you deliver products across India?

Yes, we aim to serve customers across India. Delivery availability may depend on your PIN code and the courier service operating in your area.
Q4. How can I contact Paramdeep customer support?

You can contact us by email at paramdeep@gmail.com or by phone/WhatsApp at +91 9599 676 960. Our support hours are Monday to Saturday, 10:00 AM to 6:00 PM.
Q5. How can I find information about a product?

Please read the product description, specifications, images, and other details on the relevant product page before ordering. If you need additional information, contact our customer support team.

Shipping & Delivery

Q1. How long does order processing take?

Orders generally take 1–2 business days to process before shipment. Processing times may vary during busy periods or due to unexpected circumstances.
Q2. How long does delivery take?

Our estimated delivery time is approximately 5–7 days after dispatch, depending on your location and courier service. Delays may occur due to weather, logistics, or other circumstances beyond our control.
Q3. Do you offer free shipping?

Yes, we offer free shipping on orders above ₹1,000. For orders of ₹1,000 or less, any applicable shipping charges will be displayed at checkout.
Q4. Which courier companies do you use?

Depending on your location and shipment requirements, we may use courier partners such as Blue Dart, DTDC, Delhivery, Xpressbees, Ecom Express, Ekart, Shadowfax, and other available shipping services.
Q5. How can I track my order?

Once your order is shipped, tracking information may be shared through email or SMS. You can also use the tracking page available on our website, where applicable, to check your shipment status.

Payment-Related Questions

Q1. What payment methods do you accept?

We accept available payment methods such as UPI, debit and credit cards, net banking, and Cash on Delivery (COD), depending on availability at checkout.
Q2. Is Cash on Delivery available?

Yes, Cash on Delivery is available for eligible orders and locations. COD orders may require verification before shipment, and availability may vary.
Q3. Is there an extra charge for Cash on Delivery?

We do not currently charge an additional COD fee. Any applicable order or shipping charges will be shown at checkout before you place your order.

4. Returns & Refunds

Q1. What is your return window?

You can request a return within 7 days of delivery, subject to our Return & Refund Policy. Returns are generally considered for eligible cases involving damaged, defective, or incorrect products.
Q2. What should I do if I receive a damaged, defective, or incorrect product?

Please contact us as soon as possible at paramdeep@gmail.com or +91 9599 676 960. An unboxing video is required for return or replacement requests under our current policy. Please retain the original packaging and product until our team provides instructions.
Q3. How long do refunds take?

Once your return or refund request is approved and the applicable checks are completed, refunds generally take 8–15 business days to process. Online payments are refunded to the original payment method. For COD orders, refunds are made to a bank account after the required details are verified.