Refund policy

Return & Refund Policy

At Paramdeep, we want you to be satisfied with your purchase. If you receive a damaged or incorrect product, please contact us so we can help resolve the issue.

1. Return Request Period

You must contact us within 7 days of receiving your order to report an eligible return or exchange request.

Returns and exchanges are accepted only for products that are damaged or incorrect, subject to verification.

2. Eligibility for Returns and Exchanges

To request a return or exchange:

You must contact us within 7 days of delivery.
An unboxing video is compulsory as evidence of the product's condition and any damage or incorrect item received.
You must provide your order details and supporting evidence.
The product should be kept in its original packaging, along with any accessories and parts received, wherever possible.

All requests are subject to inspection and approval by Paramdeep.

3. How to Request a Return or Exchange

To report a damaged or incorrect product, contact us using either of the following methods:

Email: paramdeep@gmail.com
Phone/WhatsApp: 9599676960

Please include your order number, a description of the issue, and your unboxing video.

Our customer support team is available Monday to Saturday, from 10:00 AM to 6:00 PM.

Please obtain approval and instructions from our team before sending any product back. Products returned without prior authorization may not be accepted.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery. If your product is damaged, defective, or different from what you ordered, contact us within 7 days of receiving it.

An unboxing video is compulsory for these claims. Our team will review the evidence and provide the next steps for an eligible return, replacement, or refund.

5. Non-Returnable Products

Perishable products are not eligible for return under our standard return policy.

However, if a product arrives damaged, defective, or incorrect, please contact us within the specified reporting period so we can review your claim.

Other exclusions, if applicable, will be communicated on the relevant product page or at the time of purchase.

6. Exchanges

Exchanges are available only for damaged or incorrect products.

To request an exchange, contact us within 7 days of delivery and provide the required unboxing video and order details.

Exchanges are subject to verification and product availability. Our support team will explain the next steps after reviewing your request.

7. Return Shipping

Please contact our support team before shipping any item back. Our team will confirm the return instructions and applicable shipping arrangements.

There are no return or restocking fees under our stated store practices. The allocation of return shipping costs will be confirmed by our support team when your request is approved.

8. Refunds

If your refund request is approved after review, the refund will be processed according to the original payment method.

Prepaid orders: Refunds will be issued to the original payment source.
Cash on Delivery (COD) orders: Refunds will be processed to the customer's bank account after the required bank details have been collected and verified.

Please allow 8–15 business days for the refund process. The time taken for the funds to appear in your account may also depend on your bank or payment provider.

9. Order Cancellations

Orders can be cancelled before they are shipped.

To request a cancellation, contact us through email or WhatsApp as soon as possible. Once an order has been shipped, cancellation may no longer be possible under our standard cancellation process.

10. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Store: Paramdeep
Email: paramdeep@gmail.com
Phone/WhatsApp: 9599676960
Support Hours: Monday to Saturday, 10:00 AM–6:00 PM
Website: https://paramdeep.com